Privacy Policy

We may collect the following categories of information:

Account Information

• Full name
• Email address
• Phone number
• Password credentials (encrypted or securely managed)
• Profile photo (optional)

Workspace & Usage Information

• Notebook names and metadata
• Tasks, reminders, participant activity
• Folder and file metadata
• Subscription plan details
• Storage usage

Uploaded Content

• Files, documents, images, PDFs, and other materials you choose to upload or share.

Payment Information

Payments are processed by trusted third-party payment providers. We do not store full credit card numbers on our servers.

Device & Technical Information

• Device type
• Operating system
• Browser type
• IP address
• App version
• Crash logs and diagnostics

Communications

• Support requests
• Emails you send us
• Notifications preferences

We use information to:

• Create and manage accounts
• Provide document storage and collaboration features
• Process subscriptions and purchases
• Deliver reminders, notifications, and invitations
• Improve product performance and usability
• Prevent fraud, abuse, and security threats
• Respond to support inquiries
• Comply with legal obligations

We do not sell your personal information.

We may share information with:

Service Providers

Trusted vendors that help us operate the platform, such as:

• Cloud hosting providers
• Payment processors
• Email delivery services
• SMS providers
• Analytics and crash reporting tools

Workspace Participants

When invited to a shared notebook, certain information may be visible to authorized participants based on permissions.

Legal Requests

We may disclose information when required by law, subpoena, court order, or to protect rights and safety.

Business Transfers

If Akovi File Away is involved in a merger, acquisition, or sale, information may be transferred as part of that transaction.

We use reasonable technical and organizational safeguards to protect information, including:

• Encrypted connections (SSL/TLS)
• Access controls
• Secure cloud infrastructure
• Role-based permissions
• Monitoring for suspicious activity

However, no system is 100% secure.

We retain information as long as necessary to:

• Provide the Services
• Maintain active accounts
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Deleted accounts may have some information retained for legitimate legal or operational purposes.

Depending on your jurisdiction, you may have rights to:

• Access your personal data
• Correct inaccurate information
• Delete certain data
• Export your information
• Withdraw consent where applicable
• Opt out of marketing communications

To make a request, contact us using the details below.

Our website may use cookies or similar technologies to:

• Keep you signed in
• Remember preferences
• Analyze traffic and usage
• Improve performance

You may manage cookies through browser settings.

We may send:

• Account notices
• Invitations
• Security alerts
• Billing updates
• Reminder notifications
• Product updates

You may manage certain notification preferences in account settings.

The Services are not intended for children under 13 (or higher minimum age where required by law). We do not knowingly collect personal data from children.

Your information may be processed and stored in countries outside your place of residence where laws may differ.

We take reasonable steps to protect transferred data.

Our Services may integrate with third-party providers such as payment processors, email tools, analytics platforms, or app stores. Their own privacy policies may apply.

We may update this Privacy Policy periodically.

If material changes occur, we will provide notice through the platform or by email where appropriate.

Continued use after updates constitutes acceptance.

For privacy questions or requests, contact:

privacy@akovifileaway.com

support@akovifileaway.com